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FAQ

FAQ

Leasing Questions

Do I need an appointment? Do you take walk-ins?

No appointment is necessary to tour our community; however, it is always appreciated if you call ahead to ensure we are available to provide adequate time for you to tour and ask questions. Please arrive no later than one-half hour before closing if you would like to tour the property. Everyone over 18 must have a valid photo ID to tour the community.

Why do your prices have ranges?

Our apartment homes are priced individually based on the amenities and features.

What is the application fee, and is it refundable?

Application fees are $60 per applicant 18 years and older occupying the apartment. We also require a $150 administrative fee at the time of application. A $100 holding fee is required to reserve an apartment. All application fees are nonrefundable. You may pay these online by credit card or in our office with a cashier’s check or money order.

How do I apply?

You can apply online by finding the “Login” and "Applicant" buttons on the right-hand side of the main menu on our property website. You may also stop by our office during business hours to fill out an application or click HERE to apply now.

Which utilities do I pay?

Residents are responsible for gas and electric bills. Residents are also responsible for water, which will be billed through your tenant ledger.  Fees would be $45 for a 2-bedroom apartment, $60 for a 3-bedroom apartment, or $75 for a 4-bedroom apartment.

What is the security deposit?

Security deposits will vary depending on qualifying criteria. Our security deposit ranges from $500 to one month’s rent. We also offer security deposit bonds through ePremium.

When is my rent payment due? What day of the month am I liable for a late charge?

Rent is always due on the first, and a $150 late fee is assessed on the 6th of every month (even on weekends and holidays).

How can I pay my rent?

You can pay rent by setting up your online account on our website. This allows you to use a bank account (no fee) or credit card (with fee) to make payments.

What kind of pets do you allow? How many pets may I have?

At Madison Grove Townhomes, we welcome up to two pets. Cats and dogs are allowed. We require a one-time nonrefundable pet fee as well as monthly pet rent that is charged per pet. Breed restrictions apply; please get in touch with the office. Learn more on our pet policy page.

Resident Questions

If I get a job transfer, can I break the lease?

Yes, if the lease buy-out fee has been paid. A 60-day notice is required before vacating your apartment, and the lease buy-out fee is two times the rent amount and is due when written notice is submitted. Please ensure you reference your signed lease agreement and confirm policies with your Property Manager, as there could be unique circumstances.

Can I break the lease if I am part of the military and receive deployment or reassignment orders?

Service members can break their lease without penalty in certain circumstances through the Servicemembers Civil Relief Act (SCRA). Please get in touch with the property manager as soon as possible in this situation. You must provide written notice and a copy of your military orders.

How can I refer a friend?

Please let our office know if you love our apartments and want to refer a friend! We offer resident referral programs throughout the year and would love for your friends and family to join our community.

If something needs to be repaired in my apartment, how do I report it?

You may submit work orders online if enrolled in our online services.  You may call the office, send an e-mail, or leave a message.

A person might be staying with me for a while; does the lease permit that?

Yes, if someone is temporarily staying with you, please let the office know so we can accommodate parking. If someone is permanently moving in or staying longer than two consecutive days, they must fill out an application to be added to your lease agreement.

I will be moving out. What do I need to do?

We require a 60-day written notice, which you are responsible for, before moving out. If you need to move out at the end of your lease term, please remember to come in 60 days prior to the lease expiring to provide your written notice.

Do you have cable/Internet services?

Please inquire with our office regarding any cable/Internet providers.

Can I grill on the property?

Yes, you may grill using the grills provided in the common areas around the community.  There are, however, no grills permitted inside your apartment home or on the balconies.  There is no grilling permitted on the porches or yards of apartment homes.

I am locked out of my apartment/garage. What do I do?

If you are locked out during business hours, you can come to the office to be let back in your apartment or garage. If you are locked out after hours, you must contact a locksmith.

I have lost my apartment and/or mailbox keys. What do I do?

If you have lost your keys, you may have new keys made at our office during business hours. Fees apply.